Shipping Policy

Last updated: [DATE]

At WOLEKA we want your order to arrive quickly, safely and without surprises. Below we detail how, when and where we ship. This Shipping Policy forms an integral part of our Terms and Conditions.

1. Coverage area

We ship to all of Spain (mainland and [STATE WHETHER IT INCLUDES BALEARIC ISLANDS, CANARY ISLANDS, CEUTA AND MELILLA]).

⚠️ Important: shipments to the Canary Islands, Ceuta and Melilla may be subject to customs procedures, local taxes (IGIC/IPSI) and different delivery times.

If you would like a shipment to a destination not covered, write to us at hola@woleka.com and we will look into your case.

2. Shipping costs

Shipping is FREE throughout Spain, with no minimum purchase amount.

In the case of special promotions or destinations with particular conditions, the applicable shipping costs will always be shown clearly before completing your purchase, in the order summary.

3. Preparation and delivery times

• Times are counted in working days (Monday to Friday, excluding national, regional or local holidays).
• The total period starts from payment confirmation, not from when the order is placed.
• Orders placed on weekends or holidays begin processing on the next working day.

The times indicated are estimates. Although we work to meet them, they may be affected by causes beyond WOLEKA's control (carrier incidents, demand peaks, weather conditions, strikes or force majeure). In such cases we will keep you informed.

4. Order tracking

Once your order leaves our facilities, you will receive an email with the tracking number and the link to check the status of your shipment at any time.

If you do not receive this email, check your spam or junk folder. If you still cannot find it, write to us at clientes@woleka.com stating your order number and we will help you.

5. Receiving your order

• Make sure you provide a correct and complete delivery address, as well as a valid contact phone number and email. WOLEKA is not responsible for delays or returns caused by incorrect or incomplete shipping details provided by the customer.
• If no one is home at the time of delivery, the carrier may leave a notice and attempt a new delivery or arrange collection at a pickup point, depending on their procedures.
• We recommend checking the package upon receipt. If you notice obvious damage to the packaging, note it on the carrier's delivery slip and notify us within 48 hours at clientes@woleka.com, attaching photographs.

6. Delivery incidents

In the event of loss, significant delay or a package damaged in transit, contact us at clientes@woleka.com with your order number. We will open an incident with the shipping company and look for the best possible solution (reshipment or refund, as appropriate).

7. Undelivered or refused orders

If an order is returned to WOLEKA for reasons attributable to the customer (incorrect address, repeated absence at delivery, refusal of the package without justified reason), we will contact you to arrange a new shipment.

8. Returns

If you wish to return a product, see our Return Policy, where you will find the procedure, the deadlines (14 days of legal withdrawal + 30 days of WOLEKA commercial guarantee) and the applicable conditions.

9. Customer service

For any enquiry related to your shipment:

• Email: clientes@woleka.com
• Hours: Monday to Friday, 9:00–18:00
• Response time: maximum 24 working hours